Refund policy
Return and Exchange Policy
MonSai will accept returns for refund or exchange, but only if made within 7 days of shipment from our facility.
Please note that to be eligible for return or exchange, items must be in their original purchase condition, including all product documentation and packaging, and shipped back to us (at your cost) within 7 days of shipment from our facility. Items sent for return or exchange at any point after 7 days from initial shipment by MonSai will not be accepted and will be sent back to the without any refund.
To expedite an exchange for a different item, we recommend returning the original item for a refund within the specified 7 day period and placing a new order.
Please allow two weeks for your refund to be processed after it is received.
If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately at info@monsaijewelry.net. Please retain all packing materials unless instructed otherwise by MonSai. Claims for damaged or missing items must be reported no later than 2 days of receipt of your order or will not be accepted or honored.
Non-Refundable Items
- All items returned to MonSai for a refund or exchange that are shipped more than 7 days after shipment from MonSai’s facility are not eligible for any refund and will be returned to the original purchaser.
- All special order items are a final sale at the time payment is made and may not be returned or exchanged for any reason.
- All orders for campaigns or events are a final sale at the time payment is made and may not be returned or exchanged for any reason.
- Shipping fees that may be charged by MonSai are non-refundable.
- MonSai is not responsible for any lost or damaged return shipments or repair shipments.
Repairs
MonSai is proud to offer unique, high quality, limited merchandise on its Site, and will repair any item that it has created. If repair of your MonSai jewelry is required, please contact us directly at info@monsaijewelry.net to make arrangements for submission of the item to MonSai. Upon receipt, MonSai will examine the item submitted to determine if the repair is required due to faulty workmanship. Repairs required for faulty workmanship will be completed free of charge, including the cost of return shipping as selected by MonSai.
Please note that MonSai will undertake its best efforts to match the color, size, texture, and any other detail or characteristic of the jewelry being repaired. However, because of the limited edition (and in certain instances unique, limited availability of component pieces), as well as the customized nature of each piece, MonSai does not represent or guarantee that matching jewelry components are available or can be used for any repair. If an item breaks, MonSai suggests that You make every effort to pick up all component pieces of the jewelry and return all pieces to Us for evaluation and potential repair.
For any repair not required because of faulty workmanship (as determined by MonSai in its sole discretion), MonSai charges a minimum of $25 (which does not include any shipping costs), and we will contact you with the total cost (including all shipping costs) and to obtain authorization and full payment before commencing any repair. MonSai will commence the necessary repair work following receipt of full payment, and it may take up to 6 weeks for the repair to be completed and returned to you.